Refund policy

Return Policy

Customers have a 14-day return policy for ordered products. Returns are completely free, and the return policy also applies to sale items.

The return policy applies only to unused products returned in their original condition, carefully packaged, and still saleable.

Therefore, we ask you to handle products with care before making your purchase decision:

- Avoid any soiling of the product

- Do not remove price tags or care labels from the product

- Keep the original product packaging

We will refund the money using the same payment method you used for the original order. Refunded products will be credited once we have received and processed your return.

Please note that even if your return has been delivered to us according to tracking information, its processing may still be ongoing. Normally, return processing including shipping takes about 2 weeks, and you will receive a return confirmation email.

To make a return:

Click on the store's navigation profile icon. Then request a return.

Log in to your account. Click on the order for which you want to make a return. If your order has more than one item, select the items you want to return. Choose the reason for the return and add a comment for us. Click "Request Return". If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return label. Once the product is returned, you will receive a refund.

Exchange policy

Customers have a 14-day exchange policy for ordered products according to consumer protection law. Exchanges are completely free. The exchange policy applies only to unused products returned in their original condition, carefully packaged, and still saleable.

Incorrect delivery or faulty product

IIf the delivery is incorrect or the product is faulty, the customer must notify us immediately. Faulty products will be replaced or exchanged for faultless products free of charge.

Force majeure

We are not responsible for delays due to force majeure situations such as natural disasters, exceptional weather conditions, strikes, traffic disruptions, or other similar reasons.

Undelivered package